Frequently asked questions
Everything you need to know about how our introductions work.
How does the introduction work?
Tell us about your move in a short form. We read every enquiry ourselves, choose one vetted specialist for each service you need and introduce you by email, usually within one working day. You then speak to them directly.
Is there a charge for using Expat Confidant?
No. Our introductions are free for you. You only pay the specialist for work you choose to go ahead with, agreed directly with them.
How do you vet specialists?
We check qualifications and, where it applies, regulation, then look at experience on your route, feedback from past clients and how quickly they respond. We keep reviewing every firm after they join.
Will my details be passed to lots of firms?
No. We introduce you to one specialist for each service you ask for, and only share the details they need to help you. We never sell your data.
What if the specialist isn't right for me?
Just tell us. We'll find out what didn't work and, where we can, introduce you to an alternative. There's no obligation to use anyone we introduce.
Do you give tax, legal or financial advice?
No. Expat Confidant is an introductions service. Advice comes from the independent, qualified specialists we introduce, who are responsible for the work they do for you.
Which moves do you cover?
We currently cover the UK to Dubai, Dubai to the UK, the UK to Spain and Spain to the UK. Moving somewhere else? Tell us in the form and we'll add you to our waiting list.
How quickly will I hear back?
Usually within one working day. If your move is urgent, say so in the form and we'll prioritise it.
Is my first conversation with a specialist free?
In most cases, yes. Each firm agrees to offer a free first conversation so you can decide whether to go ahead.
How do you make money?
Some specialists pay us a fee for introductions. It never changes the price you pay, and it never decides who we introduce you to: we choose the firm we think is right for your situation.
Still have a question? Email [email protected].
Ready to plan your move?
Tell us about your move and we'll personally introduce you to one trusted specialist for each thing you need. There's no cost to you and no obligation.